Disappointed with Customer Service and Broken TV Delivery
I received my new TV from Teljoy yesterday, only to find that it arrived damaged. Since then, I have spent the entire day trying to get assistance and clarity on when the unit will be replaced. Unfortunately, I have not received any meaningful response or timeline from the support team.
While I understand that delays can happen, the lack of communication and support has been frustrating and disappointing. As a customer, I expected a higher level of service, especially when dealing with a damaged product straight out of the box.
I sincerely hope this matter will be resolved urgently, and that Teljoy can improve its after-sales support going forward.
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Teljoy's replyOfficial
06 Aug 2025, 14:03Hello Chantal
Thank you for bringing this to our attention. We understand how frustrating it must be to receive a damaged product and not get the support you expected.
We have escalated this matter to the Technical Management immediately and ensure a swift resolution. Your replacement should be a priority, and we’ll make sure you’re updated with clear next steps and timelines.
We appreciate your patience and are committed to resolving this issue as quickly as possible.
Thank you for bringing this to our attention. We understand how frustrating it must be to receive a damaged product and not get the support you expected.
We have escalated this matter to the Technical Management immediately and ensure a swift resolution. Your replacement should be a priority, and we’ll make sure you’re updated with clear next steps and timelines.
We appreciate your patience and are committed to resolving this issue as quickly as possible.
Teljoy's reply06 Aug 2025, 14:03
Official
Hello Chantal
Thank you for bringing this to our attention. We understand how frustrating it must be to receive a damaged product and not get the support you expected.
We have escalated this matter to the Technical Management immediately and ensure a swift resolution. Your replacement should be a priority, and we’ll make sure you’re updated with clear next steps and timelines.
We appreciate your patience and are committed to resolving this issue as quickly as possible.
Thank you for bringing this to our attention. We understand how frustrating it must be to receive a damaged product and not get the support you expected.
We have escalated this matter to the Technical Management immediately and ensure a swift resolution. Your replacement should be a priority, and we’ll make sure you’re updated with clear next steps and timelines.
We appreciate your patience and are committed to resolving this issue as quickly as possible.