ME
Michelle E
1 reviews | Active since Oct 2022
07 Apr 2026, 08:43
Disappointed new customer...
I am truly disappointed in Teljoy. I completely understand that if a customer damage a product that it is the customer's responsibility and the customer should be held liable for the damage. But in my case I had the product for only 4 days it was installed and working fine and all of the sudden stripes appeared and boom it was blank. Now Teljoy say they do not have insurance on screens and I should pay the retail price on that product then I can get a new one. This is insane the call was logged within 7 days... Someone recommended Teljoy to me and I truly regret becoming a customer. I get that there are chancers out there but truly not all people are out there to **** their way through life... They state that the product is very fragile and can break when not picked up correctly but if it was me not picking it up correctly how come did it work for 4 days and then on the wall where no one touched it lines appeared? Make that make sense to me...
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Replies (5)0
Replies (5)
Teljoy's replyOfficial
07 Apr 2026, 08:49We truly value your feedback, and we regret that your experience has not met your expectations. We hope to have the opportunity to restore your confidence in our service. Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the frustration and disappointment this situation has caused. Our technical manager will contact you to assist you
Teljoy's reply07 Apr 2026, 08:49
Official
We truly value your feedback, and we regret that your experience has not met your expectations. We hope to have the opportunity to restore your confidence in our service. Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the frustration and disappointment this situation has caused. Our technical manager will contact you to assist you
ME
Michelle E's updateReviewer Update
07 Apr 2026, 08:59Teljoy I get notifications that you have rep**** to my review, Yet I see no reply from you.
ME
Michelle E's update07 Apr 2026, 08:59
Reviewer Update
Teljoy I get notifications that you have rep**** to my review, Yet I see no reply from you.
Teljoy's replyOfficial
07 Apr 2026, 09:01 We truly value your feedback, and we regret that your experience has not met your expectations. We hope to have the opportunity to restore your confidence in our service. Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the frustration and disappointment this situation has caused. Our technical manager will contact you to assist you
Teljoy's reply07 Apr 2026, 09:01
Official
We truly value your feedback, and we regret that your experience has not met your expectations. We hope to have the opportunity to restore your confidence in our service. Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the frustration and disappointment this situation has caused. Our technical manager will contact you to assist you
ME
Michelle E's updateReviewer Update
07 Apr 2026, 09:06I truly hope that the Technical Manager will be able to assist me and yes I am frustrated who has money just laying around to pay for something that's not working and don't forget to pay for the replacement as well. I wouldn't make such a big deal about it if it was due to my own negligence. But sometimes people have to go to a certain level and like I said I get that some people take chances not in this case though.
ME
Michelle E's update07 Apr 2026, 09:06
Reviewer Update
I truly hope that the Technical Manager will be able to assist me and yes I am frustrated who has money just laying around to pay for something that's not working and don't forget to pay for the replacement as well. I wouldn't make such a big deal about it if it was due to my own negligence. But sometimes people have to go to a certain level and like I said I get that some people take chances not in this case though.
ME
Michelle E's updateReviewer Update
08 Apr 2026, 08:45Can you please explain to me why I don't get any answers from TELJOY When making a sale you guys are fast to assist but when it comes to sorting out a customer's problem it just goes quiet...I contacted the technical department through WhatsApp on here you said management will contact me and the one lady who said she will mail me and contact me disappeared. What in the actual hell is happening on your side... If I don't get answers today I'll be forced to take this to social media platforms with all supported screen shots and photos.
ME
Michelle E's update08 Apr 2026, 08:45
Reviewer Update
Can you please explain to me why I don't get any answers from TELJOY When making a sale you guys are fast to assist but when it comes to sorting out a customer's problem it just goes quiet...I contacted the technical department through WhatsApp on here you said management will contact me and the one lady who said she will mail me and contact me disappeared. What in the actual hell is happening on your side... If I don't get answers today I'll be forced to take this to social media platforms with all supported screen shots and photos.