disappointed loyal customer

<div>I app**** for a customer promotion via the website and a sales agent ***** promised to help with the application and call me back. I app**** on the 20/11 and till date ***** and her manager ***** has not called me back to resolve the application error. When I call back all the sales agents tell me that I cannot apply because they dont have stock - so while i was waiting for a call back from ****** and manager ***** - the stock ran out! Teljoy procurement team now refuse to assist me in completing my application at the discounted price and state that I must pay full price - regardless of the sales agent ****** tardiness. I complained to numerous agents; but still no resolution has been received from the manager nor their complaints team.</div>