Disappointed customer

Good Day I’ve been receiving terrible service from Teljoy. Everytime I get properly assisted is only wheni complain on a public platform. I hate every time I call or mail I have to complain. It’s been a week and I’m waiting for a call back from either Nolwazi or Reta as I need to know a way forward with my washing machine as it doesn’t wash and I have stated many times and I’ve had technicians come out and they not finding a fault but every time I wash my white clothes they come out with brown smudges. I honestly don’t appreciate the service I’ve been receiving and as a paying customer this is not right..Last time I had to go via hello Peter and I was assisted I don’t think I should be paying for a machine that’s has been giving me problems since since I got it you can check on the records how many times technicians have been out..A defy technician also came out and he told me to get some cleaning salts but also that doesn’t help.Please can I have someone to assist me with this matter urgently also with a way forward.