DR
Dinesh R
1 reviews | Active since Sept 2017
23 Sept 2020, 09:36
Disappointed customer
Good day I am a very disappointed customer I have been a customer of teljoy for more than 4 years I have been declined for an upgrade on my tv twice this year my account has been monthly paid without any defaults but I was told I it was declined by compuscan because of a bad credit score so what should I do in this case must i keep paying without the possibility of an upgrade surely if I am an existing customer I should get a chance to get an upgrade with my payments that's up to date
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Teljoy's replyOfficial
23 Sept 2020, 10:02Good day, We conduct credit assessments through our credit bureau based on affordability assessments. Different factors are taken into account: payment history, affordability, regularity, etc. Whether the application is new or an add-on to an existing account, every customer is vetted. We do this to ensure the financial well-being of our customers. Should you wish to view your current rating, please visit, http://www.lucidliving.co.za/registrationtj/ for more information. Kind regards
The Teljoy Team
The Teljoy Team
Teljoy's reply23 Sept 2020, 10:02
Official
Good day, We conduct credit assessments through our credit bureau based on affordability assessments. Different factors are taken into account: payment history, affordability, regularity, etc. Whether the application is new or an add-on to an existing account, every customer is vetted. We do this to ensure the financial well-being of our customers. Should you wish to view your current rating, please visit, http://www.lucidliving.co.za/registrationtj/ for more information. Kind regards
The Teljoy Team
The Teljoy Team