Disappointed

I am a current teljoy customer and I have never had an issue. So I referred a family member who I helped apply. The website is no longer easy to use as there is no way to upload documents. Then their application was declined because no one had contacted them for their documents and now they can only apply again in 3 months! Which is an issue on Teljoys side! Not ours! I will not be renewing anything again with this company. They clearly don't care about their customers since they have grown. This company has turned into a disappointment