SM
Sanele M
1 reviews | Active since Dec 2024
10 Nov 2025, 15:58
Disappointed
extremely disapointed at the service i have received from Teljoy, from not taking their payment for this month, and me receiving an sms telling me i must pay R394 while its them who didnt take their money in the first place, when i ask the consultant what that money is for and if they can break it doen for me, i was put on hold for 8 minutes until the call dropped, i needed a breakdown as to what that extrat money is for and they couldnt answer me on that.
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Replies (3)
Teljoy's replyOfficial
10 Nov 2025, 16:15 We’re really sorry to hear about your recent experience — this is certainly not the level of service we aim to provide. We completely understand your frustration regarding the payment issue and the lack of clarity around the additional amount reflected on your account. You deserve a clear and timely explanation, and we apologies for the long hold time and dropped call. please note our collection manager will contact you
Teljoy's reply10 Nov 2025, 16:15
Official
We’re really sorry to hear about your recent experience — this is certainly not the level of service we aim to provide. We completely understand your frustration regarding the payment issue and the lack of clarity around the additional amount reflected on your account. You deserve a clear and timely explanation, and we apologies for the long hold time and dropped call. please note our collection manager will contact you
SM
Sanele M's updateReviewer Update
10 Nov 2025, 16:19Thank you i will wait for the call
SM
Sanele M's update10 Nov 2025, 16:19
Reviewer Update
Thank you i will wait for the call
Teljoy's replyOfficial
10 Nov 2025, 16:21Rest assured you will be contacted. Thank you for your patience.
Teljoy's reply10 Nov 2025, 16:21
Official
Rest assured you will be contacted. Thank you for your patience.