Devy top loader washing machine filter

I hav a 36 month contract wit teljoy, paying off a toploader devy washing machine. Less thn 8momths left to pay it off.  Inside the toploader Der is a filter, tht cums wit the machine complete. This filter is broken n the machine cannot operate without it. I reach out to teljoy I get a ref number. No1 get bck to me since the 10  July 2025. I contact thm to get an update, they tel me the machine is no longer under warranty wit devy. But I do not hav a contract wit Devy, my contract is with teljoy. After putting up a performance, a technician gets snd out to take pics of the filter n the machine, ones again no feedback after tht. I call to hear wts nxt, I get tld the filter is an accessory and it cannot be replaced. So my problem is if ths is an accessory y does it come complete in al machines n I still hav a contract wit teljoy so it means they hav to replace it.