Despicable service & terrible ***** - Empty promises and unwilling to help !!!!!!

I app**** for a Hisense 49inch Smart TV and shortly after the approval I took delivery of the unit. Upon delivery i experiences problems with the TV remote and immediately called in and made Teljoy aware of the concern, the problem was intermittent and over time got worse and worse, and on numerous occasions sent emails and called to log a service ticket but every time I followed up NO TICKET WAS EVER LOGGED !!!! Then I canceled the debit order due to bad service, as I was not prepared to pay for a TV I am unable to use, and soon enough I was called to collect the missed payment (February 2018) Eventually I gave in with the agreement that they will have an extra debit order to catch up, the dates agreed was the 28th of February and the normal date of the 1st of March. Surprise, Surprise they did not keep to the arrangements and tried to take both on the first, reason for insufficient funds is due to personal reasons (which is NONE of your business ).. Since then I have sent numerous emails to have this matter resolved, False tickets has been logged (I have emails to prove this), finally I received a call on my long weekend requesting EFT payment. I was quite upset and advised that I cannot log a service call unless the amount of R 412.50 was paid, I promised to pay by Wednesday. Typically, I made the payment just after 08:00 this morning, sent through proof of payment , and guess what???? Not a single call or email to say "Thank you" or confirm receipt and further assistance !!!!!!!!!!!! I had to call them and threaten to escalate matters if my requests are not adhered to, guess what happened, NOTHING !!! Two & a half hours later still no call & no email !!!!!!!!!!! I am beyond upset and cannot believe the false promises TELJOY makes & rest assured I will make use of social media and make this public !!!!!!