MM
Masego M
1 reviews | Active since Oct 2019
07 Oct 2019, 16:59
Delivery broke my TV and not taking responsibility.
So my television had a lighting problem. It was collected. Now they broke the screen and no one wants to take responsibility. I was called by *** she really doesn't want to understand my when i explain to her that my TV screen was not cracked. She doesn't want to escalate the issue and would not provide me with her manager's contacts all she cares about is selling me a new TV.
I had been with the company 3 years already it really is so unfortunate that they treat their customers like a that.
Helpful (0)
Replies (6)0
Replies (6)
Teljoy's replyOfficial
08 Oct 2019, 09:01Hi Masego,
The TV was collected and assessed, the lighting problem was caused due to impact damage, we are aware the the TV is not cracked. Teljoy does not cover impact damage on units therefore you will be liable for the cost to repair.
Kind Regards
The Teljoy Team
The TV was collected and assessed, the lighting problem was caused due to impact damage, we are aware the the TV is not cracked. Teljoy does not cover impact damage on units therefore you will be liable for the cost to repair.
Kind Regards
The Teljoy Team
Teljoy's reply08 Oct 2019, 09:01
Official
Hi Masego,
The TV was collected and assessed, the lighting problem was caused due to impact damage, we are aware the the TV is not cracked. Teljoy does not cover impact damage on units therefore you will be liable for the cost to repair.
Kind Regards
The Teljoy Team
The TV was collected and assessed, the lighting problem was caused due to impact damage, we are aware the the TV is not cracked. Teljoy does not cover impact damage on units therefore you will be liable for the cost to repair.
Kind Regards
The Teljoy Team
MM
Masego M's updateReviewer Update
08 Oct 2019, 09:24I switched on the TV and the picture was working fine. just the lighting had the problem on one side.
When they picked up the TV there was no impact damage. I switched on the TV in front of the guys i even plugged in my playstation to show them it works.
The only issue was the lighting was not working on one side of the TV.
Which impact damage are you talking about?
When they picked up the TV there was no impact damage. I switched on the TV in front of the guys i even plugged in my playstation to show them it works.
The only issue was the lighting was not working on one side of the TV.
Which impact damage are you talking about?
MM
Masego M's update08 Oct 2019, 09:24
Reviewer Update
I switched on the TV and the picture was working fine. just the lighting had the problem on one side.
When they picked up the TV there was no impact damage. I switched on the TV in front of the guys i even plugged in my playstation to show them it works.
The only issue was the lighting was not working on one side of the TV.
Which impact damage are you talking about?
When they picked up the TV there was no impact damage. I switched on the TV in front of the guys i even plugged in my playstation to show them it works.
The only issue was the lighting was not working on one side of the TV.
Which impact damage are you talking about?
MM
Masego M's updateReviewer Update
08 Oct 2019, 09:30 Teljoy does not cover impact damage on units therefore you will be liable for the cost to repair .
Impact damage caused by who?
Impact damage caused by who?
MM
Masego M's update08 Oct 2019, 09:30
Reviewer Update
Teljoy does not cover impact damage on units therefore you will be liable for the cost to repair .
Impact damage caused by who?
Impact damage caused by who?
Teljoy's replyOfficial
08 Oct 2019, 10:09The service coordinator has advised.
Teljoy's reply08 Oct 2019, 10:09
Official
The service coordinator has advised.
MM
Masego M's updateReviewer Update
08 Oct 2019, 16:02Your going to loose customers because of this company responsible for fixing items believe me.
This easy-fix should be easy-damage.
This easy-fix should be easy-damage.
MM
Masego M's update08 Oct 2019, 16:02
Reviewer Update
Your going to loose customers because of this company responsible for fixing items believe me.
This easy-fix should be easy-damage.
This easy-fix should be easy-damage.
Teljoy's replyOfficial
09 Oct 2019, 07:50Hi Masego,
As advised we are waiting for the full report and the service coordinator will be in contact with you to advise.
Regards,
The Teljoy Team
As advised we are waiting for the full report and the service coordinator will be in contact with you to advise.
Regards,
The Teljoy Team
Teljoy's reply09 Oct 2019, 07:50
Official
Hi Masego,
As advised we are waiting for the full report and the service coordinator will be in contact with you to advise.
Regards,
The Teljoy Team
As advised we are waiting for the full report and the service coordinator will be in contact with you to advise.
Regards,
The Teljoy Team