JR
Jacomina R
1 reviews | Active since Jan 2019
07 Jan 2019, 17:44
Delivery and installation included from teljoy is a false info and a sham.
I put in an order after a few phonecalls false information on their side and emails i have been notified that they unfortunately wont be delivering the goods excuses after excuses regarding delivery. On the teljoy website it is advertised that delivery and installation is included well that aint true that is false information delivery and installation within a 50 km radius from their warehouse that is. If i want the goods i have to go collect myself. That been said after being a client for years that is absolutely unacseptable.
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Replies (4)
Teljoy's replyOfficial
08 Jan 2019, 07:57Good day Jacomina,
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager.
Regards,
The Teljoy Team
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager.
Regards,
The Teljoy Team
Teljoy's reply08 Jan 2019, 07:57
Official
Good day Jacomina,
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager.
Regards,
The Teljoy Team
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager.
Regards,
The Teljoy Team
JR
Jacomina R's updateReviewer Update
10 Jan 2019, 10:36After all the excuses regarding delivery. We have made araingemends to collect the goods ourselfs. On tuesday 8 Januarie morning i contacted the sales agent Donna to tell her that we will be collecting the goods ourselfs and that we didnt get eny confirmation from the warehouse to collect on witch she rep**** that we should have collected already i did send threw confirmation of new adres but is seems it still has not been chainged she would have called back before the day ends no call backs. Yesterday 9 Januarie i called again a message was taken for Donna to call us back i also sended emails to Donna on witch i didnt get eny response to. This morning i email Lizaan and yet still no feedback. For all the years being a client this is the poorest service i ever gotten.
JR
Jacomina R's update10 Jan 2019, 10:36
Reviewer Update
After all the excuses regarding delivery. We have made araingemends to collect the goods ourselfs. On tuesday 8 Januarie morning i contacted the sales agent Donna to tell her that we will be collecting the goods ourselfs and that we didnt get eny confirmation from the warehouse to collect on witch she rep**** that we should have collected already i did send threw confirmation of new adres but is seems it still has not been chainged she would have called back before the day ends no call backs. Yesterday 9 Januarie i called again a message was taken for Donna to call us back i also sended emails to Donna on witch i didnt get eny response to. This morning i email Lizaan and yet still no feedback. For all the years being a client this is the poorest service i ever gotten.
Teljoy's replyOfficial
10 Jan 2019, 10:58Hi Jacomina,
Our delivery and installation is for within 50km radius from our warehouse therefore we cannot service a bed in Tulbagh. We understand your frustration however our in-service areas have been changed to ensure we can offer the after-service we promise.
Regards,
The Teljoy Team
Our delivery and installation is for within 50km radius from our warehouse therefore we cannot service a bed in Tulbagh. We understand your frustration however our in-service areas have been changed to ensure we can offer the after-service we promise.
Regards,
The Teljoy Team
Teljoy's reply10 Jan 2019, 10:58
Official
Hi Jacomina,
Our delivery and installation is for within 50km radius from our warehouse therefore we cannot service a bed in Tulbagh. We understand your frustration however our in-service areas have been changed to ensure we can offer the after-service we promise.
Regards,
The Teljoy Team
Our delivery and installation is for within 50km radius from our warehouse therefore we cannot service a bed in Tulbagh. We understand your frustration however our in-service areas have been changed to ensure we can offer the after-service we promise.
Regards,
The Teljoy Team
JR
Jacomina R's updateReviewer Update
10 Jan 2019, 11:02As i mentioned i did call Donna tuesday 8 Januarie and said that we have arainged transport and will collect the goods from the warehouse ourselfs
JR
Jacomina R's update10 Jan 2019, 11:02
Reviewer Update
As i mentioned i did call Donna tuesday 8 Januarie and said that we have arainged transport and will collect the goods from the warehouse ourselfs