Delayed Booking

I sent in a damaged unit on 05/12 and was awaiting feedback, by 07/12 I decided to phone myself and find out what is happening, I was then told I'll only have an answer by Friday (08/12) or on Monday (11/12) at the latest. It is now Wednesday (13/12) and only now I am being told that the warehouse still haven't sent the unit to Partserve.

This is really unacceptable. They've had the unit for more that a week now and nothing has been done, despite my phoning them every day since last week Thursday. It feels like Teljoy does not care for their customers.