Defy washing machine

Fustrated and disappointed in Teljoy and Defy. I don't advise Teljoy at all, so we hired a Defy washing machine from Teljoy when it came it was not operating right and we reached out to Teljoy to log the complaint, and they informed me they would call Defy and send a technician to fix it. He couldn't fix and they had to come and fetch the machine for repairs. During that time no updates whatsoever, I had to keep calling every week to get an update. When the machine finally came back it was dented and scratched and i hence refused delivery. To date i have for sure spoken to 5 customer care agents to which none of them is assisting me instead they send me from pillar to post making promises that they are not fulfilling. I asked for the contract of the washing machine to be cancelled and two months later I'm still being billed for the machine and no cancellation. I only had that machine for 2 weeks and it wasn't function as well, so now I'm paying for something that is not in my possession. The story I keep getting is that Defy hasn't returned the machine to Teljoy. I don't understand how that is my problem because they know defy has the machine.