JB
Jan B
1 reviews | Active since May 2016
27 Feb 2026, 18:12
Defy
Hallo, worst client service from technicians that I've ever gotten. Ref Number ***6 Will Never buy any Defy product ever again. How does technician come to you without any equipment just to assess after I've exactly told you what the problem is
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Teljoy's replyOfficial
28 Feb 2026, 07:48 We are very sorry to hear about your experience and the frustration caused. You as the customer should not feel the impact of that separation. The responsibility to coordinate properly remains with us. Your reference number ***6 has been noted. We sincerely apologies for the inconvenience and disappointment caused. We will push for urgent feedback and corrective action on this case.
Teljoy's reply28 Feb 2026, 07:48
Official
We are very sorry to hear about your experience and the frustration caused. You as the customer should not feel the impact of that separation. The responsibility to coordinate properly remains with us. Your reference number ***6 has been noted. We sincerely apologies for the inconvenience and disappointment caused. We will push for urgent feedback and corrective action on this case.