CC
Chantelle C
1 reviews | Active since Feb 2021
15 May 2025, 11:05
Deeply Disappointed – Poor Service and Zero Accountability
Im extremely disappointed with my experience with Teljoy. I reported a faulty speaker that was clearly underperforming and specifically requested an upgrade to a better model. Instead, they sent me the exact same unit — the same one I already flagged as problematic. I gave it a fair chance, tested it, and confirmed it still didn’t deliver anywhere near the claimed 300W output.
Despite clearly explaining this, I was met with a generic response about cancellation fees and “alternative options,” completely ignoring the fact that the issue lies with their failure to supply a product fit for purpose.
Now they expect me to pay a cancellation and collection fee for a unit I didn’t ask for and that doesn’t work as advertised. This is not just bad customer service — it’s unacceptable.
I would strongly caution anyone considering using Teljoy. When something goes wrong, you’re left with generic emails, no accountability, and a fight just to have your rights respected under the Consumer Protection Act.
Helpful (0)
Replies (3)0
Replies (3)
Teljoy's replyOfficial
15 May 2025, 11:27Hello Chantelle
We’re truly sorry to hear about your experience — and we want to start by sincerely apologizing for the frustration and inconvenience this has caused you.
At Teljoy, we take concerns about faulty products very seriously, and we understand how disappointing it must be to receive a replacement that did not meet your expectations — especially after clearly requesting an upgrade. You deserved a proper resolution, not generic responses or confusion around your rights as a customer.
We want to assure you that this matter will be escalated immediately. We will assign it to a senior team member to resolve directly and fairly — in line with both our service commitment and the Consumer Protection Act.
We’re here to make this right, and we thank you for bringing it to our attention.
We’re truly sorry to hear about your experience — and we want to start by sincerely apologizing for the frustration and inconvenience this has caused you.
At Teljoy, we take concerns about faulty products very seriously, and we understand how disappointing it must be to receive a replacement that did not meet your expectations — especially after clearly requesting an upgrade. You deserved a proper resolution, not generic responses or confusion around your rights as a customer.
We want to assure you that this matter will be escalated immediately. We will assign it to a senior team member to resolve directly and fairly — in line with both our service commitment and the Consumer Protection Act.
We’re here to make this right, and we thank you for bringing it to our attention.
Teljoy's reply15 May 2025, 11:27
Official
Hello Chantelle
We’re truly sorry to hear about your experience — and we want to start by sincerely apologizing for the frustration and inconvenience this has caused you.
At Teljoy, we take concerns about faulty products very seriously, and we understand how disappointing it must be to receive a replacement that did not meet your expectations — especially after clearly requesting an upgrade. You deserved a proper resolution, not generic responses or confusion around your rights as a customer.
We want to assure you that this matter will be escalated immediately. We will assign it to a senior team member to resolve directly and fairly — in line with both our service commitment and the Consumer Protection Act.
We’re here to make this right, and we thank you for bringing it to our attention.
We’re truly sorry to hear about your experience — and we want to start by sincerely apologizing for the frustration and inconvenience this has caused you.
At Teljoy, we take concerns about faulty products very seriously, and we understand how disappointing it must be to receive a replacement that did not meet your expectations — especially after clearly requesting an upgrade. You deserved a proper resolution, not generic responses or confusion around your rights as a customer.
We want to assure you that this matter will be escalated immediately. We will assign it to a senior team member to resolve directly and fairly — in line with both our service commitment and the Consumer Protection Act.
We’re here to make this right, and we thank you for bringing it to our attention.
CC
Chantelle C's updateReviewer Update
15 May 2025, 12:53 Thank you for your response — but with respect, I’m not satisfied. This situation has dragged on far too long, and what I’ve received up until now has been anything but resolution. I have explained my position clearly: the replacement unit is not fit for purpose, and I made repeated requests for an upgrade, which were ignored. I’m not looking for apologies — I’m looking for accountability and action. I will not be held liable for any cancellation or collection fee, and I expect this to be handled in accordance with the Consumer Protection Act, which protects consumers from exactly this kind of poor service and product misrepresentation. Unless I receive written confirmation that:
- The agreement has been cancelled,
- No fees will be charged,
- The unit will be collected promptly, and
- My account has been credited,
CC
Chantelle C's update15 May 2025, 12:53
Reviewer Update
Thank you for your response — but with respect, I’m not satisfied. This situation has dragged on far too long, and what I’ve received up until now has been anything but resolution. I have explained my position clearly: the replacement unit is not fit for purpose, and I made repeated requests for an upgrade, which were ignored. I’m not looking for apologies — I’m looking for accountability and action. I will not be held liable for any cancellation or collection fee, and I expect this to be handled in accordance with the Consumer Protection Act, which protects consumers from exactly this kind of poor service and product misrepresentation. Unless I receive written confirmation that:
- The agreement has been cancelled,
- No fees will be charged,
- The unit will be collected promptly, and
- My account has been credited,
Teljoy's replyOfficial
15 May 2025, 13:05Thank you for your feedback. We understand your frustration and take your concerns seriously. Please be assured that we are working on having this matter resolved as a priority.
The relevant team has been notified and will be in contact with you shortly to provide a proper resolution.
Thank you for your patience.
The relevant team has been notified and will be in contact with you shortly to provide a proper resolution.
Thank you for your patience.
Teljoy's reply15 May 2025, 13:05
Official
Thank you for your feedback. We understand your frustration and take your concerns seriously. Please be assured that we are working on having this matter resolved as a priority.
The relevant team has been notified and will be in contact with you shortly to provide a proper resolution.
Thank you for your patience.
The relevant team has been notified and will be in contact with you shortly to provide a proper resolution.
Thank you for your patience.