MvdM
Marius van der Merwe
1 reviews | Active since Nov 2019
13 Nov 2019, 08:22
Decline request to get laptop fixed because of a broken charger
Company is declining my request to fix my laptop because my charger is broken. I have had to do a double payment on my account as they changed my details from debt order to cash payment and hold me liable for it. I am tired of companies taking advantage of there clients. I have two months left on my contract and this is the first time I asked them to fix my laptop yet they decline my request. How does this make any sense.
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Replies (2)
Teljoy's replyOfficial
13 Nov 2019, 08:33Good day Marius,
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager and the team will be in contact with you.
Regards,
The Teljoy Team
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager and the team will be in contact with you.
Regards,
The Teljoy Team
Teljoy's reply13 Nov 2019, 08:33
Official
Good day Marius,
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager and the team will be in contact with you.
Regards,
The Teljoy Team
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager and the team will be in contact with you.
Regards,
The Teljoy Team
MvdM
Marius van der Merwe's updateReviewer Update
15 Nov 2019, 06:47Since my complaint the only feedback I received was a call stating that the manager is in a meeting and will call me shortly. It's been two days and no feedback or solution was given. This is the type of service you will receive from this company. All promises but can't stay true to there words.
I am tired and need my things sorted, we have studies that needs to be completed and Teljoy think its a joke and can waste our time and money. Please can you assist me?
I am tired and need my things sorted, we have studies that needs to be completed and Teljoy think its a joke and can waste our time and money. Please can you assist me?
MvdM
Marius van der Merwe's update15 Nov 2019, 06:47
Reviewer Update
Since my complaint the only feedback I received was a call stating that the manager is in a meeting and will call me shortly. It's been two days and no feedback or solution was given. This is the type of service you will receive from this company. All promises but can't stay true to there words.
I am tired and need my things sorted, we have studies that needs to be completed and Teljoy think its a joke and can waste our time and money. Please can you assist me?
I am tired and need my things sorted, we have studies that needs to be completed and Teljoy think its a joke and can waste our time and money. Please can you assist me?