Debt Review turned away

Absolute shocking and horrible experience. I have been trying for 2 weeks to get an answer. The sales person just ignores and does not even try to assist. I am still under debt review, supp**** a letter from attorneys to say they are busy sorting out my debt review. I am good to pay and wanted a chance. I spoke to Dani on the chat and they said I can definitely still apply as long as I can prove I can afford to pay monthly and the letter from attorneys stating that it will be cleared in due course. Cathrine did not even try to assist and said try again in a month.