CF
Candice F
1 reviews | Active since May 2015
22 Apr 2024, 09:15
Debit order failure?
Teljoy said I havent paid my account but a debit order went off on the 24th of March 2024. They said that the debit order was not set and keep on sending me emails to pay for the fridge subscripton. This is unacceptable!!!
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Replies (3)
Teljoy's replyOfficial
22 Apr 2024, 09:31Good day Candice,
We are terribly sorry for the inconvenience and confusion you've experienced regarding your account with Teljoy.
As Teljoy, we understand the frustration this situation has caused you and we sincerely apologize for the oversight. Rest assured, we will immediately investigate this matter to determine why you're receiving these erroneous notifications despite the debit order being processed.
Our goal is to ensure that your account is accurately managed and that you receive the level of service you deserve. We'll take swift action to rectify this issue and prevent similar occurrences in the future.
We are terribly sorry for the inconvenience and confusion you've experienced regarding your account with Teljoy.
As Teljoy, we understand the frustration this situation has caused you and we sincerely apologize for the oversight. Rest assured, we will immediately investigate this matter to determine why you're receiving these erroneous notifications despite the debit order being processed.
Our goal is to ensure that your account is accurately managed and that you receive the level of service you deserve. We'll take swift action to rectify this issue and prevent similar occurrences in the future.
Teljoy's reply22 Apr 2024, 09:31
Official
Good day Candice,
We are terribly sorry for the inconvenience and confusion you've experienced regarding your account with Teljoy.
As Teljoy, we understand the frustration this situation has caused you and we sincerely apologize for the oversight. Rest assured, we will immediately investigate this matter to determine why you're receiving these erroneous notifications despite the debit order being processed.
Our goal is to ensure that your account is accurately managed and that you receive the level of service you deserve. We'll take swift action to rectify this issue and prevent similar occurrences in the future.
We are terribly sorry for the inconvenience and confusion you've experienced regarding your account with Teljoy.
As Teljoy, we understand the frustration this situation has caused you and we sincerely apologize for the oversight. Rest assured, we will immediately investigate this matter to determine why you're receiving these erroneous notifications despite the debit order being processed.
Our goal is to ensure that your account is accurately managed and that you receive the level of service you deserve. We'll take swift action to rectify this issue and prevent similar occurrences in the future.
CF
Candice F's updateReviewer Update
22 Apr 2024, 11:11Double amounts, R593 was done in February. And now Teljoy wants to take another R593 on the 1st of May because it was not debited in March when it's clear that it was paid from my account. I am starting to think Teljoy is a joke!!! I asked for a debit order in March and they only did the debit check on saturday 20th of April. Teljoy are very inconsistent and irreguar with their debit orders. I am not happy with the service!!!!
CF
Candice F's update22 Apr 2024, 11:11
Reviewer Update
Double amounts, R593 was done in February. And now Teljoy wants to take another R593 on the 1st of May because it was not debited in March when it's clear that it was paid from my account. I am starting to think Teljoy is a joke!!! I asked for a debit order in March and they only did the debit check on saturday 20th of April. Teljoy are very inconsistent and irreguar with their debit orders. I am not happy with the service!!!!
Teljoy's replyOfficial
22 Apr 2024, 11:32Good day Candice,
Rest assured, we have escalated your concerns to our collections team they are currently investigating the discrepancies and rectifying the situation. We're committed to resolving this matter promptly and ensuring that your account is accurately managed going forward.
Rest assured, we have escalated your concerns to our collections team they are currently investigating the discrepancies and rectifying the situation. We're committed to resolving this matter promptly and ensuring that your account is accurately managed going forward.
Teljoy's reply22 Apr 2024, 11:32
Official
Good day Candice,
Rest assured, we have escalated your concerns to our collections team they are currently investigating the discrepancies and rectifying the situation. We're committed to resolving this matter promptly and ensuring that your account is accurately managed going forward.
Rest assured, we have escalated your concerns to our collections team they are currently investigating the discrepancies and rectifying the situation. We're committed to resolving this matter promptly and ensuring that your account is accurately managed going forward.