Debit order Facility Refund delay

I signed up for a new appliance in December 2020. Teljoy added my banking details to their system in order for a Debit order facility to take place. Never have I in all my time with Teljoy requested for a debit order facility to be loaded. The debit order went off in January 2021 and i then send an e-mail to Teljoy requesting them to remove the debit order facility and refund me the amount which was debited from my account. Two days later I had the funds back in my account. 2nd February 2020 the debit order went off again. I contacted the Support Centre and spoke with Audrey. She assisted me to remove the debit order facility. I informed her that i would be going to the bank to dispute this transaction. She said that I should not and that they will do the refund as it is going to be easier. Two days later I send her an e-mail as the funds was not back in my account. No response was received. I contacted that support again on the 8th Feb 2021 and the lady said that she can see that there is a refund waiting to be released and that i should see it on the 9th February 2021. I phoned again on the 10th February 2021 and spoke to TK which informed me that it normally takes 4-7 working days. I explained to TK that we are all on a tight budget and that I now had to borrow money to feed my family. He said he would get Audrey to phone me back. Audrey phoned 5 minutes later. She then confirmed that the funds were payed back to me. When i asked when she said in January 2021. Again I had to explain it was not for January but for February 2021. She apologized and said she was looking at January 2021 and not February 2021. She logged the request again. I then asked if I am going to wait another 4-7 working days. She said no she will speak to her manager and get this sorted asap. She then tried to log the request only to notice that the banking details are no longer on the system. I had to resend my bank statement with my account number in order for her to log the request. She informed me that the request was logged and that she was just waiting for her manager as she was in a meeting. Audrey phoned me back around 15:33 on the 10th February 2021 and said that the funds should be in my account by Friday. Well today is Saturday, 13th February 2021 and the funds is still not back in my account. By the time I receive my refund it will be time to pay Teljoy again. In all my time with Teljoy this must be the worst service I have received in all my time. I am very disappointed.