lW
leighann W

1 reviews | Active since Nov 2016

08 Apr 2020, 08:34

DEBIT ORDER DEDUCTIONS BY RECEIVING LAWYERS NOTIFICATION OF NON PAYMENT

I am so tired of getting notices that my account is in arrears. They debit my account every month. But i get notices from lawyers that my account is in arrears. Who has my money then, not I and if they don't so who has it. Or are their staff too *********** to do their work. Is their Accounts department incapable of doing their designated jobs and might they need qualified people to do their debtors and creditors. Its not fair to insult your customers if you cant do your work. You changed the debit order not me.

Debit orders deducted from my account was on the following dates.

2-1-2020 1-2-2020 21-2-2020 23-3-2020

So please tell me who has my money if you dont??????????

Please also arrange a credit on my account for the pool table you collected on the 24th of March 2020 but you collected the entire deduction. So please look nicely at your facts before you send insulting lawyers emails and sms's. YOU OWE ME MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

Maybe its time to get my lawyers involved.

0
Replies (3)
Teljoy
Teljoy's reply08 Apr 2020, 10:07
Official
Dear Mrs Ward,

We sincerely apologise for the inconvenience caused. As discussed with our Team leader, your account is up to date.

Regards,
Teljoy
lW
leighann W's update08 Apr 2020, 12:18
Reviewer Update
Good day Teljoy,

Unfortunately you called me and so called rectified my account. I was happy till 2 minutes ago where your have once again charged me for the pool table but you owe me a refund from the last debit order deduction you made. Now my installment is even more than last months.......HOW ON EARTH DO YOU COME UP WITH THAT??????????????????????????

I AM REALLY GETTING TICKED OFF NOW. AND DONT PHONE AND APOLOGISE DO YOUR WORK AND DO IT RIGHT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

lW
leighann W's update08 Apr 2020, 12:21
Reviewer Update
I CANT BE IN ARREARS WITH THE POOL TABLE BECAUSE THE FIRST EMAIL OR SMS YOU SEND OUT AFTER ATTAINING A NEW PRODUCT IS HOW YOU ARE GOING TO DEDUCT THE PRO RATA ON THE LAST DAY OF THE MONTH AND THE INSTALMENT ON THE FIRST DAY OF THE MONTH. SO ARE YOU GOING TO GIVE ME A PRO RATA REFUND FROM THE 24TH OF MARCH 2020 FOR COLLECTING THE ITEM A DAY LATE TOO AS PER EMAIL CORRISPONDENCE ???????????????? 7 DAY REFUND????????????????????????????????????????????????????????????????????