Z
Zodwa
1 reviews | Active since Apr 2022
26 Apr 2024, 05:35
Debit order
This guys they ruining my credit report as they are not debiting their Rent.
Guys I have been calling and sending emails. But no assistance 😕. I even have tickets, but nothing has been done also asked that to change my debit order to my salary day 🙃 still no debit I even accepted the fee, You haven't debited. How am I in ARREARS if you are not debiting?
Please let us work together.
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Teljoy's replyOfficial
26 Apr 2024, 07:37Good day Zodwa
As Teljoy, we are truly sorry to hear about the difficulties you've encountered with your account and the issues surrounding the debit order. It is our priority to ensure that our billing processes are smooth and accurate, and it sounds like we have not met this standard in your case.
We appreciate your proactive efforts in reaching out to us through calls, emails, and your willingness to accommodate changes, including adjusting your debit order date and accepting associated fees. It's clear that you are committed to resolving this issue, and we deeply regret that our response has not been timely or effective. Rest assured we have escalated the matter to our accounts team to resolve your query promptly.
As Teljoy, we are truly sorry to hear about the difficulties you've encountered with your account and the issues surrounding the debit order. It is our priority to ensure that our billing processes are smooth and accurate, and it sounds like we have not met this standard in your case.
We appreciate your proactive efforts in reaching out to us through calls, emails, and your willingness to accommodate changes, including adjusting your debit order date and accepting associated fees. It's clear that you are committed to resolving this issue, and we deeply regret that our response has not been timely or effective. Rest assured we have escalated the matter to our accounts team to resolve your query promptly.
Teljoy's reply26 Apr 2024, 07:37
Official
Good day Zodwa
As Teljoy, we are truly sorry to hear about the difficulties you've encountered with your account and the issues surrounding the debit order. It is our priority to ensure that our billing processes are smooth and accurate, and it sounds like we have not met this standard in your case.
We appreciate your proactive efforts in reaching out to us through calls, emails, and your willingness to accommodate changes, including adjusting your debit order date and accepting associated fees. It's clear that you are committed to resolving this issue, and we deeply regret that our response has not been timely or effective. Rest assured we have escalated the matter to our accounts team to resolve your query promptly.
As Teljoy, we are truly sorry to hear about the difficulties you've encountered with your account and the issues surrounding the debit order. It is our priority to ensure that our billing processes are smooth and accurate, and it sounds like we have not met this standard in your case.
We appreciate your proactive efforts in reaching out to us through calls, emails, and your willingness to accommodate changes, including adjusting your debit order date and accepting associated fees. It's clear that you are committed to resolving this issue, and we deeply regret that our response has not been timely or effective. Rest assured we have escalated the matter to our accounts team to resolve your query promptly.