MELB
Minique Estelle Louise Brown
1 reviews | Active since Jun 2019
06 Feb 2026, 14:44
Debit money twice, a few days apart.
Teljoy is usually quick to reply to emails. But now that I want to find out why they took more money than what it showed on the statement and why another payment 2 days later. The first payment had Pro rata which I understood and the amount matched that on the statement, I don't know what the second payment is for and the amount is more than that on the contract that I signed. Now I don't know what I actually have to pay a month and They are ignoring my emails now.
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Teljoy's replyOfficial
06 Feb 2026, 14:55Hello Minique
we understand how upsetting it is to see unexpected debits on your account. This is certainly not something we take lightly.
Please be assured that this matter has been escalated to our customer care team to review the pro-rata charge and the additional debit. A consultant will contact you directly to explain the charges, confirm your correct monthly instalment, and resolve this as soon as possible.
Thank you for bringing this to our attention and for your patience while we look into it.
we understand how upsetting it is to see unexpected debits on your account. This is certainly not something we take lightly.
Please be assured that this matter has been escalated to our customer care team to review the pro-rata charge and the additional debit. A consultant will contact you directly to explain the charges, confirm your correct monthly instalment, and resolve this as soon as possible.
Thank you for bringing this to our attention and for your patience while we look into it.
Teljoy's reply06 Feb 2026, 14:55
Official
Hello Minique
we understand how upsetting it is to see unexpected debits on your account. This is certainly not something we take lightly.
Please be assured that this matter has been escalated to our customer care team to review the pro-rata charge and the additional debit. A consultant will contact you directly to explain the charges, confirm your correct monthly instalment, and resolve this as soon as possible.
Thank you for bringing this to our attention and for your patience while we look into it.
we understand how upsetting it is to see unexpected debits on your account. This is certainly not something we take lightly.
Please be assured that this matter has been escalated to our customer care team to review the pro-rata charge and the additional debit. A consultant will contact you directly to explain the charges, confirm your correct monthly instalment, and resolve this as soon as possible.
Thank you for bringing this to our attention and for your patience while we look into it.