CF
Candice F
1 reviews | Active since May 2015
22 Mar 2024, 08:56
Debit issues?
I bought a fridge from Teljoy. They told me that I didnt pay my account twice. I paid the first one with eft last month. Yesterday they told me to pay the double amount. Its not my problem if they didnt link my account to debit the money. What is going on? isnt it their responsibility to make sure that they are debiting the money every month from my account.
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Teljoy's replyOfficial
22 Mar 2024, 09:27Good day Candice
We wanted to extend my sincerest apologies for the inconvenience and frustration you've experienced regarding the recent issues with your Teljoy account payments.
We have escalated your case to our Collections department for immediate investigation, and we will thoroughly review our records to determine what went wrong and why your payment may not have been properly credited to your account.
In the meantime, we kindly ask for your patience and understanding as we work to rectify this issue. we understand the frustration and inconvenience this has caused you, and we want to assure you that we are dedicated to resolving it as quickly as possible.
We wanted to extend my sincerest apologies for the inconvenience and frustration you've experienced regarding the recent issues with your Teljoy account payments.
We have escalated your case to our Collections department for immediate investigation, and we will thoroughly review our records to determine what went wrong and why your payment may not have been properly credited to your account.
In the meantime, we kindly ask for your patience and understanding as we work to rectify this issue. we understand the frustration and inconvenience this has caused you, and we want to assure you that we are dedicated to resolving it as quickly as possible.
Teljoy's reply22 Mar 2024, 09:27
Official
Good day Candice
We wanted to extend my sincerest apologies for the inconvenience and frustration you've experienced regarding the recent issues with your Teljoy account payments.
We have escalated your case to our Collections department for immediate investigation, and we will thoroughly review our records to determine what went wrong and why your payment may not have been properly credited to your account.
In the meantime, we kindly ask for your patience and understanding as we work to rectify this issue. we understand the frustration and inconvenience this has caused you, and we want to assure you that we are dedicated to resolving it as quickly as possible.
We wanted to extend my sincerest apologies for the inconvenience and frustration you've experienced regarding the recent issues with your Teljoy account payments.
We have escalated your case to our Collections department for immediate investigation, and we will thoroughly review our records to determine what went wrong and why your payment may not have been properly credited to your account.
In the meantime, we kindly ask for your patience and understanding as we work to rectify this issue. we understand the frustration and inconvenience this has caused you, and we want to assure you that we are dedicated to resolving it as quickly as possible.