Days of our Lives at Teljoy

I have waited for a while before resorting to this believing i would get a response, but doesn't seem that I am that lucky. so I have had numerous appliances with Teljoy and have had no issues at all, from applying to delivery to payment, everything has always went smoothly.

Come to this year, I have been looking to get a PS5 but the current price was too much even though i completed an application in July and decided after it was approved to not go through with it,(found out later the billing system resets a customer's debit order date and needs to be manually resubmitted this is important later) in August i app**** for a PS5 because of the special and was approved but was not contacted at the same time my debit order was submitted incorrectly on the 1st and rejected through no fault of mine, which was laos confirmed by the gent in accounts as he could not see the reason the debit order date was changed, my deal was cancelled and at the time i was told i did not qualify for the amount required.

Skip to the end of September, i paid my double installment his month, i then spoke to Selina in accounts to explain my issue with the credit bureau, and to ask if my application could be re-instated, i have received feedback on the Credit bureau, and some insight in the nbilling and debit order process, but to date, no one can give me any feedback on the application, but i have been double debited.... soo Teljoy .... anyone someone care to respond?