Customer Service - non existent!

<p>I've been a loyal customer of Teljoy for more than 15 years.</p> <p> </p> <p>I app**** for an add on appliance on 14/12/2016 and was approved on the morning of 15/12/2016. Upon receiving the phone call informing me that my application has been approved, I was also informed that the product I ordered is out of stock! Nowhere on the website was the specific product listed as out of stock and nowhere did it state that stock availability may be limited!</p> <p> </p> <p>I've followed up on my approved application numerous (4) times as this is clearly expected from me - the customer.</p> <p> </p> <p>Finally on 05/01/2017 I received a phone call informing me that I will receive an updated contract, which I need to sign and return, as the stock eventually arrived.</p> <p> </p> <p>On 06/01/2017 I received yet another phone call...this time informing me that the stock you received is not what I ordered, yet you (Teljoy) will offer it to me at a reduced price. I declined, as your 'reduced price' is R120.00 more pm than the offer I app**** for!! During this phone call I received numerous 'excuses' as to why I haven't been given what I ordered...the supplier was blamed, public holidays etc. etc.</p> <p>Again, nowhere on your website or in any email communication I received did you state that delivery / approval will be delayed due to public holidays / suppliers closing for the festive season. ALL other online sites made provision for that, informing their customers of their trading hours / days.</p> <p> </p> <p>I've emailed customer care twice, seeing that they are 'customer care' and they should care about me the customer, no response! </p> <p> </p> <p>No update, no feedback, nothing.</p> <p> </p> <p>I would like to know what else should I do to get some customer service as well as receive the product I ordered and is willing to pay the advertised amount for (as advertised on 14 December 2016)??</p>