AE
Anri E
1 reviews | Active since Feb 2023
06 Oct 2023, 12:37
Customer Service is very very very bad!!!!!
It's been two weeks and Teljoy just can't sort my queries regarding the settlement amount for the rental units, after numerous emails and 5 phone calls they finally did send me the settlement amounts that is valid for 48 hours however no further assistance regarding the questions I have on the settlement. Their Customer Service is very very very bad!!!!! I don't know how to proceed further with them not responding. I would really not recommend doing business with them as I see all-round people are complaining.
Helpful (0)
Replies (3)0
Replies (3)
Teljoy's replyOfficial
06 Oct 2023, 13:02 Hello Anri. Thank you for bringing this matter to our attention. We sincerely apologize for the service-related frustrations you have experienced during this process.
To address this promptly, we will arrange for one of our agents to call you urgently and work towards resolving this issue to your satisfaction.
Your feedback is invaluable, and we are committed to providing you with the excellent service you deserve.
To address this promptly, we will arrange for one of our agents to call you urgently and work towards resolving this issue to your satisfaction.
Your feedback is invaluable, and we are committed to providing you with the excellent service you deserve.
Teljoy's reply06 Oct 2023, 13:02
Official
Hello Anri. Thank you for bringing this matter to our attention. We sincerely apologize for the service-related frustrations you have experienced during this process.
To address this promptly, we will arrange for one of our agents to call you urgently and work towards resolving this issue to your satisfaction.
Your feedback is invaluable, and we are committed to providing you with the excellent service you deserve.
To address this promptly, we will arrange for one of our agents to call you urgently and work towards resolving this issue to your satisfaction.
Your feedback is invaluable, and we are committed to providing you with the excellent service you deserve.
AE
Anri E's updateReviewer Update
10 Oct 2023, 07:42Good day -
Thank you Teljoy, particularly Melissa Nzimande & Amanda Dywati for resolving my issues,
I can now confirm all are in order. Let's just hope going forward there will be no problems with the debit order amount still going off, holding thumbs for that.
Thank you Teljoy, particularly Melissa Nzimande & Amanda Dywati for resolving my issues,
I can now confirm all are in order. Let's just hope going forward there will be no problems with the debit order amount still going off, holding thumbs for that.
AE
Anri E's update10 Oct 2023, 07:42
Reviewer Update
Good day -
Thank you Teljoy, particularly Melissa Nzimande & Amanda Dywati for resolving my issues,
I can now confirm all are in order. Let's just hope going forward there will be no problems with the debit order amount still going off, holding thumbs for that.
Thank you Teljoy, particularly Melissa Nzimande & Amanda Dywati for resolving my issues,
I can now confirm all are in order. Let's just hope going forward there will be no problems with the debit order amount still going off, holding thumbs for that.
Teljoy's replyOfficial
10 Oct 2023, 08:28Hello Anri, thank you for the feedback.
Teljoy's reply10 Oct 2023, 08:28
Official
Hello Anri, thank you for the feedback.