Customer service ends after 1st payment...

If I could give a zero star rating it would be more applicable. On 02 March 2026 I received my items from Teljoy. On 15 March 2026 I submitted an online complaint that 2/3 items were faulty and required repair. It took Teljoy 2 weeks and direct emails before I was initially contacted to enquire about my submission. Since then I had to make arrangements to ensure that somebody was home in order to do the collection but, of course, that did not happen. I was just told that they were running late and would be able to collect. This happened at least more time (again I would have to make arrangements for someone to be at home because they don't work on weekends.......). About 2-3 weeks ago I received a call from Teljoy advising that the faulty items will be collected and replaced.......GUESS WHAT?.......................to date, no further contact and the faulty items are still with me, almost 2 months later. Not only that, I am paying for items that I am unable to use. I don't know what else to do because one cannot even escalate. Calling means that you are placed on hold forever and a day, and eventually the call gets dropped.