Contract end but still being charged
I took out a contract in Feb 2021, and the rent to own contract ends Feb 2024. However i was still billed for March and April 2024. When i queried this at the beginning of March to ask if the account is no closed, i got a one word email saying "Closed".
I have emailed 3 times this month for an answer why I'm still getting billed and i haven't received any reply.
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Teljoy's replyOfficial
22 Apr 2024, 11:39Good day Graeme,
We understand your frustration and apologize for the inconvenience you've experienced regarding the billing of your contract. As Teljoy, we aim to provide clear and responsive customer service.
We have escalated your query to our customer service team for immediate review. It's crucial that we investigate why you've been billed despite your contract ending. Additionally, we'll address the lack of communication and ensure that you receive a prompt and satisfactory response to your inquiries.
Please accept our sincere apologies for any inconvenience or frustration this situation has caused you. We appreciate your patience and understanding as we work to resolve this issue and provide you with the level of service you deserve.
We understand your frustration and apologize for the inconvenience you've experienced regarding the billing of your contract. As Teljoy, we aim to provide clear and responsive customer service.
We have escalated your query to our customer service team for immediate review. It's crucial that we investigate why you've been billed despite your contract ending. Additionally, we'll address the lack of communication and ensure that you receive a prompt and satisfactory response to your inquiries.
Please accept our sincere apologies for any inconvenience or frustration this situation has caused you. We appreciate your patience and understanding as we work to resolve this issue and provide you with the level of service you deserve.
Teljoy's reply22 Apr 2024, 11:39
Official
Good day Graeme,
We understand your frustration and apologize for the inconvenience you've experienced regarding the billing of your contract. As Teljoy, we aim to provide clear and responsive customer service.
We have escalated your query to our customer service team for immediate review. It's crucial that we investigate why you've been billed despite your contract ending. Additionally, we'll address the lack of communication and ensure that you receive a prompt and satisfactory response to your inquiries.
Please accept our sincere apologies for any inconvenience or frustration this situation has caused you. We appreciate your patience and understanding as we work to resolve this issue and provide you with the level of service you deserve.
We understand your frustration and apologize for the inconvenience you've experienced regarding the billing of your contract. As Teljoy, we aim to provide clear and responsive customer service.
We have escalated your query to our customer service team for immediate review. It's crucial that we investigate why you've been billed despite your contract ending. Additionally, we'll address the lack of communication and ensure that you receive a prompt and satisfactory response to your inquiries.
Please accept our sincere apologies for any inconvenience or frustration this situation has caused you. We appreciate your patience and understanding as we work to resolve this issue and provide you with the level of service you deserve.