1 reviews | Active since May 2016
complaint
i recently bought recliner lounge suite on rent to own from teljoy (about 4 months old). when recieved i had an issue with the 2 seater couch that was replaced. as i never had recliner couches before I did not now how it was suppose to work meaning the clipping in to join the seaters. as i recieved the 2 seater I noticed that now that it was fixed the 3 seater is then also not right as it moves around even when clipped in. the delivery guys from teljoy even told me that the 3 seater is not right. i phoned the supplier and they also confirmed that the couches is suppose to be tight together and not move around. I logged a complaint and followed steps given on the 5th Sept 2024. sending emails and videos with pictures on whatsup. up until today no reply. i am very unhappy
We’re very sorry to hear about your experience and apologize for the delay in addressing your concern. At Teljoy, we strive to ensure our products meet your expectations, and it’s disappointing to learn that your recliner lounge suite isn’t functioning as it should. Thank you for following the steps provided and for your patience. To expedite this, we’ll prioritize your case to ensure our team contacts you as soon as possible with a resolution. Please know that your satisfaction is very important to us, and we appreciate your understanding as we work to make this right.
We’re very sorry to hear about your experience and apologize for the delay in addressing your concern. At Teljoy, we strive to ensure our products meet your expectations, and it’s disappointing to learn that your recliner lounge suite isn’t functioning as it should. Thank you for following the steps provided and for your patience. To expedite this, we’ll prioritize your case to ensure our team contacts you as soon as possible with a resolution. Please know that your satisfaction is very important to us, and we appreciate your understanding as we work to make this right.