Complaint

I'm extremely upset about this whole situation. I bought the TCL 43" TV from Teljoy and when it got delivered I started to have problems with it immediately.

The TV kept on switching off for no reason and it's been like that since day one.

I spoke to TCL themselves and they wanted all the information of the TV which I gave to them including footage of the TV switching off without me touching the power button. I sent them the contract agreement of Teljoy and they wanted an invoice as well but I checked online that there's no invoice yet. Now they want to collect the TV to inspect which was advised to me that it may take more than 7 days which is unacceptable.

I would like to get a replacement TV asap please. If that cannot be arranged then I would like Teljoy to collect this TV and cancel my contract immediately.

Please contact me as soon as possible