FT
Frank T
1 reviews | Active since Feb 2026
16 Feb 2026, 20:40
Complaint
My daughter bought a Tv and Washing Machine it got deliverd by 1 person and just after that she was admitted into hospital we took the tv out the box and it waa broken same as the washing machine i have contacted them several times and they still have not contacted me back to change the appliances what kind of business is this
Helpful (0)
Replies (2)0
Replies (2)
Teljoy's replyOfficial
17 Feb 2026, 07:54Hello Frank
Thank you for bringing this to our attention, and we’re truly sorry to hear about your daughter’s hospitalization. We sincerely hope she is recovering well.
We are very concerned to hear that both the TV and washing machine were damaged upon opening. That is absolutely not the experience we want for our customers.
Please note that all damages must be reported as soon as possible so that we can log the matter with our logistics and technical teams for assessment and replacement where applicable. However, the lack of feedback you’ve experienced is not acceptable, and we apologize for that.
Once received, we will prioritize the investigation and ensure management follows up directly with your daughter.
We appreciate your patience and will work to resolve this as quickly as possible.
Thank you for bringing this to our attention, and we’re truly sorry to hear about your daughter’s hospitalization. We sincerely hope she is recovering well.
We are very concerned to hear that both the TV and washing machine were damaged upon opening. That is absolutely not the experience we want for our customers.
Please note that all damages must be reported as soon as possible so that we can log the matter with our logistics and technical teams for assessment and replacement where applicable. However, the lack of feedback you’ve experienced is not acceptable, and we apologize for that.
Once received, we will prioritize the investigation and ensure management follows up directly with your daughter.
We appreciate your patience and will work to resolve this as quickly as possible.
Teljoy's reply17 Feb 2026, 07:54
Official
Hello Frank
Thank you for bringing this to our attention, and we’re truly sorry to hear about your daughter’s hospitalization. We sincerely hope she is recovering well.
We are very concerned to hear that both the TV and washing machine were damaged upon opening. That is absolutely not the experience we want for our customers.
Please note that all damages must be reported as soon as possible so that we can log the matter with our logistics and technical teams for assessment and replacement where applicable. However, the lack of feedback you’ve experienced is not acceptable, and we apologize for that.
Once received, we will prioritize the investigation and ensure management follows up directly with your daughter.
We appreciate your patience and will work to resolve this as quickly as possible.
Thank you for bringing this to our attention, and we’re truly sorry to hear about your daughter’s hospitalization. We sincerely hope she is recovering well.
We are very concerned to hear that both the TV and washing machine were damaged upon opening. That is absolutely not the experience we want for our customers.
Please note that all damages must be reported as soon as possible so that we can log the matter with our logistics and technical teams for assessment and replacement where applicable. However, the lack of feedback you’ve experienced is not acceptable, and we apologize for that.
Once received, we will prioritize the investigation and ensure management follows up directly with your daughter.
We appreciate your patience and will work to resolve this as quickly as possible.
FT
Frank T's updateReviewer Update
02 Mar 2026, 15:42I have logged so so mamy times my calls just dont ever get ans please i really need help other wise i will have no opinion nut to go straight to social media
FT
Frank T's update02 Mar 2026, 15:42
Reviewer Update
I have logged so so mamy times my calls just dont ever get ans please i really need help other wise i will have no opinion nut to go straight to social media