CF
Candice F
1 reviews | Active since May 2015
11 Sept 2026, 11:20
*********** company
This company keeps asking me to fill in debit order forms for the fourth time. They dont even set up a debit order for my subscription. They threatened to take my product if its not paid. They promised to debit the debit order fee on the 20th of Aug and never did. Now I must pay double the amount because of what they didnt do. Set up a debit order on my account. I am getting fed up with them now. Who said they are allowed to threaten the customers?
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Teljoy's replyOfficial
11 Sept 2026, 11:25Hi, we’re truly sorry for the frustration and inconvenience you’ve experienced. we also understand your concern about now being expected to pay a higher amount due to the debit order not being successfully set up. Regarding the communication about your account and product, we apologies if it came across as threatening. Our intention is never to make our customers feel intimidated or disrespected. We escalate the matter to the relevant team for assistance. We want to get this resolved for you as quickly as possible.
Teljoy's reply11 Sept 2026, 11:25
Official
Hi, we’re truly sorry for the frustration and inconvenience you’ve experienced. we also understand your concern about now being expected to pay a higher amount due to the debit order not being successfully set up. Regarding the communication about your account and product, we apologies if it came across as threatening. Our intention is never to make our customers feel intimidated or disrespected. We escalate the matter to the relevant team for assistance. We want to get this resolved for you as quickly as possible.