1 reviews | Active since Jul 2019
CLOSE YOUR DOORS!!!!!
I emailed Teljoy on 22 April 2024 requesting a return of an item on a specific day. On 23 April 2024 I received confirmation it has been booked. On 2nd of May 2024 I phoned the customer care line at around 11:20 to find out where the driver is as ai asked on 22 April 2024 that collection is done before 12. I received a sms the morning of the 2nd of May 2024: As per your notification we will collect the Teljoy equipment on the requested date. Our Teljoy team will contact you to co-ordinate the collection. The agent on the phone did not take any of my details bit told me she will call me back. At 11:40 I phoned again and spoke to a Audrey, she took all my details and said she will phone the driver, call dropped and I phoned back, she advised the driver is not answering. I told Audrey it needs to be collexted urgently or I will leave the item on the side of tge road (at this stage very frustrated already). To this day - no collection, no response to my emails, no return call.
Good day Nicole,
We sincerely apologize for the inconvenience and frustration you have experienced regarding the collection of your Teljoy equipment. Your feedback is extremely important to us, and we regret that we have fallen short of meeting your expectations in this instance.
We understand the urgency of your request and the importance of resolving this matter promptly. Our team is currently investigating the situation and coordinating with our logistics team to ensure that your item is collected without further delay.
In the meantime, we kindly ask for your patience and understanding as we work to resolve this issue. We will keep you updated on the progress of your collection and ensure that you are provided with the necessary assistance throughout the process.
Once again, we apologize for any inconvenience this has caused you, and we appreciate your understanding as we work to rectify the situation.
Good day Nicole,
We sincerely apologize for the inconvenience and frustration you have experienced regarding the collection of your Teljoy equipment. Your feedback is extremely important to us, and we regret that we have fallen short of meeting your expectations in this instance.
We understand the urgency of your request and the importance of resolving this matter promptly. Our team is currently investigating the situation and coordinating with our logistics team to ensure that your item is collected without further delay.
In the meantime, we kindly ask for your patience and understanding as we work to resolve this issue. We will keep you updated on the progress of your collection and ensure that you are provided with the necessary assistance throughout the process.
Once again, we apologize for any inconvenience this has caused you, and we appreciate your understanding as we work to rectify the situation.