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LK
Leonard K

1 reviews | Active since Sept 2012

12 Jan 2023, 14:26

Charged for products after contract expiry date

I've been getting charged for my products after the contract has been expired. Some products were given ownership and others are still getting charged in full

0
Replies (4)
Teljoy
Teljoy's reply13 Jan 2023, 13:56
Official
Hello Leonard, we understand your frustration and thank you for bringing this to our attention, please note that all of our rentals are monthly subscriptions were you pay on a month to month basis. Furthermore, as per our terms and conditions you are supposed to give us 30 days written notice and advise us that you would like to take full ownership, it is also stated as well in our contracts. 
LK
Leonard K's update16 Jan 2023, 11:20
Reviewer Update
I have products that teljoy stopped charging for after 3 years and some have gone beyond the three years, so if it is stated in your contracts to give notice, why didn't the products that you stopped charging for need a notice? this makes no sense
Teljoy
Teljoy's reply16 Jan 2023, 12:15
Official
Due to POPIA, we are only authorised to speak to the account holder, we will be in touch with them 
LK
Leonard K's update20 Jan 2023, 10:40
Reviewer Update
So when are you calling? Please try *** to speak to me