JB
Jean B

1 reviews | Active since Jun 2024

19 Jun 2024, 10:28

Bullying and Threatening Tactics

I am sick and tired of Teljoys Bullying and Threatening Tactics. I have an arrangement in place and was sent an email by a collections consultant who said this in the content of the email

You are in the process of being listed with the SAFPS (SA ***** Prevention Service) as a ***** Perpetrator due to Breach of Rental agreement (Non-compliance with our T&C’s), and the Teljoy unit/s, which remain property of Teljoy has still not been recovered. This ***** listing will remain on your name for a period of ten (10) years and the details of your listing is shared with all the members of the SAFPS which includes all Major Financial Institutions and many other places; https://www.safps.org.za/Home/OurPartners

Teljoy is the worst company in SA and I do not recommend them to anyone.

One consultant does not know what the other is doing and threats like the above is a huge no go.

Maybe Teljoy should train their staff in better customer liaison than sending threats as above.

0
Replies (1)
Teljoy
Teljoy's reply19 Jun 2024, 11:04
Official
Good day, Jean,

We have received your message and understand your concerns regarding the communication you received from our collections department. We take such matters seriously and are committed to addressing your situation promptly and effectively. A member of our team will be in touch with you shortly to discuss and resolve this matter. We aim to find a solution that respects your arrangement and clarifies any misunderstandings.