MA
Marcia A
1 reviews | Active since Oct 2024
14 Aug 2025, 10:38
Broken tv and no updates
Im really disappointed in the service ive received. Monday a tv thats broken was delivered, ive sent pics and got a case number but no feedback as to when they will collect this broken tv, but I was sent a message of a pro rata that will be deducted. I can't understand how I am expected to pay for something that im not using. I've sent a message asking how do I cancel this contact because I dont want to be dealing with service like this. Please let me know how I can cancel this contact and pick up the television.
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Replies (3)
Teljoy's replyOfficial
14 Aug 2025, 10:49We're truly sorry to hear about your recent experience and completely understand your frustration. This is not the level of service we aim to provide, and we sincerely apologies for the inconvenience caused.We can confirm that your case has been logged, and we’re following up urgently with our team regarding the collection of the broken TV. We have escalated this to our technical Manager
Teljoy's reply14 Aug 2025, 10:49
Official
We're truly sorry to hear about your recent experience and completely understand your frustration. This is not the level of service we aim to provide, and we sincerely apologies for the inconvenience caused.We can confirm that your case has been logged, and we’re following up urgently with our team regarding the collection of the broken TV. We have escalated this to our technical Manager
MA
Marcia A's updateReviewer Update
14 Aug 2025, 12:41Thank you so much Teljoy for getting back to me so promptly and arranging for the exchange..i have some peace of mind now..
MA
Marcia A's update14 Aug 2025, 12:41
Reviewer Update
Thank you so much Teljoy for getting back to me so promptly and arranging for the exchange..i have some peace of mind now..
Teljoy's replyOfficial
14 Aug 2025, 12:50It’s our absolute pleasure! We’re so glad to hear you’re feeling more at ease — that’s exactly what we aim for. If there’s anything else you need or any questions along the way, we’re just a message away.Thank you for your patience and for choosing Teljoy!
Teljoy's reply14 Aug 2025, 12:50
Official
It’s our absolute pleasure! We’re so glad to hear you’re feeling more at ease — that’s exactly what we aim for. If there’s anything else you need or any questions along the way, we’re just a message away.Thank you for your patience and for choosing Teljoy!