Broken fridge. Poor customer service. 💔

I don't think I've ever been this dissapointed with any companies services.

I ordered a fridge from teljoy last week. I received it 15.01.2025. On 17.01.2025 I sent an email reporting that my fridge is faulty. On the the freezer is working. I got no response. I called in at least 4 times I was put on hold for at least an hour on each call .I never got through I dropped all of them after being on hold for that long.

On 20.01.2025 I finally get a response and they assign me to a technician, which didn't make sense to me it's a new broken fridge why should it be repaire? It needs to be replaced. The technical arrives on 22.01.2025. At this point the fridge us sweating from outside ,very warm in the fridge area and freezer going really strong. The technician tells me there is a gas leak In the fridge. Which I'm still trying to understand. How ?? The fridge is new ?? At this point I cannot accept a repair service on a new fridge , that doesn't make sense. It's a Gas leak!!! What are the chances of this fridge giving me issues again within the next 6 months?? And I will have another hard time getting through to them to come and fix.

This is such an emotional and stressful experience. We have to step out of character and become the bad people just so we can be heard.

I have asked for teljoy to please do an exchange of the fridge. If the exchange is not possible ,I humbly ask for this contract to be canceled. I'd rather live in peace knowing I don't have a fridge at all than to be paying for a complete useless fridge.

I have watched my siblings furnish their entire home with teljoy and I can't seem to understand how did I get incredibly unlucky with my first experience with them.

I don't wish this experience on anyone. I'm still stuck with this fridge in my home. And honestly I'm not even holding my breath anymore..

Please do better for the next people who choose to use your services.