RB
Roger B

1 reviews | Active since Mar 2009

03 Dec 2022, 10:45

Breach of contract w.r.t TV license NOT paid

As per T & C's = 8. 1. Teljoy is currently required, by law, to pay a lessor licence to the SABC in respect of the television sets rented by Teljoy to Teljoy’s Customers.

Yet I got a sms reminder from the SABC confirming full outstanding amount is due... as I paid my annual license last year and your customer care states that you have been paying them sinc I took possion of the TV I am renting from you, then WTH are they then stating that I owe them the full amount... It's obvious you have NOT been paying, this is clear BREACH of contract.

On email I requeste proof of these so-called payments and was told they will escalate and to date no proof has been provided, yet I got a survey request as the complaint has been closed, seriously WTAH!?

0
Replies (1)
Teljoy
Teljoy's reply03 Dec 2022, 11:11
Official
Hello Roger, an agent will pop you an email with regard to this now as well, we assure you our TV licenses have all been paid and are up to date. We will request assistance with providing proof and this will be sent to you within the new week