Breach of contract

Very bad service from Teljoy!! Tv was collected and no loan unit was given!! Its been 2 weeks now and nobody knows whats going on. They phoned yesterday to ask if I have received my repaired tv but the technician (Joshua) says he didnt even receive the parts yet!!! I tried calling but no answer. So Im wondering who must pay the rental for the days that I dont have a tv to watch?!! And also waiting since last Tuesday for Noks ( Nokolo) yo call me back! Pathetic really!!