JS
Jaco S
1 reviews | Active since Jul 2011
31 Oct 2024, 14:27
Billing cycle stupidity!
Good day
I just phoned Teljoy to cancel a contract with them. There is a 30 day cancellation time, I do agree with. However, I am notified that the device needs to be collected from myself before the 18th, or I will be billed for another month!!! How do this work that I need to pay for a FULL month, but only have access to the device for about half a month!!!???
Helpful (0)
Replies (7)0
Replies (7)
Teljoy's replyOfficial
31 Oct 2024, 14:54Good day Jaco ,
Thank you for reaching out. Please note that while a 30-day cancellation period is in place, billing is based on the standard monthly cycle. We will coordinate with our team to arrange for the device's prompt collection to minimize any inconvenience.
Thank you for reaching out. Please note that while a 30-day cancellation period is in place, billing is based on the standard monthly cycle. We will coordinate with our team to arrange for the device's prompt collection to minimize any inconvenience.
Best regards,
Teljoy's reply31 Oct 2024, 14:54
Official
Good day Jaco ,
Thank you for reaching out. Please note that while a 30-day cancellation period is in place, billing is based on the standard monthly cycle. We will coordinate with our team to arrange for the device's prompt collection to minimize any inconvenience.
Thank you for reaching out. Please note that while a 30-day cancellation period is in place, billing is based on the standard monthly cycle. We will coordinate with our team to arrange for the device's prompt collection to minimize any inconvenience.
Best regards,
JS
Jaco S's updateReviewer Update
31 Oct 2024, 15:00You are not clearly answering me. I want to have the device collected at THE END of the period I paid for! Not cancel for month end and have it collected in the middle of the month! That way I am paying for 2 weeks I do not have the device!! Please clarify those dates - 1) the date the contract end and 2) the collection date
JS
Jaco S's update31 Oct 2024, 15:00
Reviewer Update
You are not clearly answering me. I want to have the device collected at THE END of the period I paid for! Not cancel for month end and have it collected in the middle of the month! That way I am paying for 2 weeks I do not have the device!! Please clarify those dates - 1) the date the contract end and 2) the collection date
Teljoy's replyOfficial
31 Oct 2024, 15:07 Please be advised that one of our consultants will be in touch with you shortly to assist further.
Best regards,
Teljoy's reply31 Oct 2024, 15:07
Official
Please be advised that one of our consultants will be in touch with you shortly to assist further.
Best regards,
JS
Jaco S's updateReviewer Update
31 Oct 2024, 15:11please be advised that I am trying to update my contact number for more than a week now, and it is still not actioned. and yes, I DID send a mail (2024-10-24 @ 14:18). so try the new number :-)
JS
Jaco S's update31 Oct 2024, 15:11
Reviewer Update
please be advised that I am trying to update my contact number for more than a week now, and it is still not actioned. and yes, I DID send a mail (2024-10-24 @ 14:18). so try the new number :-)
Teljoy's replyOfficial
31 Oct 2024, 15:20Please note the number has been updated.
Best regards,
Teljoy's reply31 Oct 2024, 15:20
Official
Please note the number has been updated.
Best regards,
JS
Jaco S's updateReviewer Update
31 Oct 2024, 15:20The Customer Care manager just called me and sorted out the issue in now time! Very good work Teljoy!!
JS
Jaco S's update31 Oct 2024, 15:20
Reviewer Update
The Customer Care manager just called me and sorted out the issue in now time! Very good work Teljoy!!
Teljoy's replyOfficial
31 Oct 2024, 15:24 We're thrilled to hear that our Customer Care Manager was able to resolve the issue promptly! Thank you for your kind words and for choosing Teljoy!
Best regards,
Teljoy's reply31 Oct 2024, 15:24
Official
We're thrilled to hear that our Customer Care Manager was able to resolve the issue promptly! Thank you for your kind words and for choosing Teljoy!
Best regards,