GM
Gugu M
1 reviews | Active since Jun 2022
08 Nov 2025, 22:47
Billed for paid-Off TV and ignored by customer care
Everything with Teljoy has been fine for three years, but now that one of the agreements have come to an end or should have, I’m being completely ignored. Instead of closing the account, the premium has increased, even though the TV has been fully paid off.
It feels like this delay is being used to prolong the agreement and continue debiting my account for two agreements when there should only be one. I’ve asked for clarity 4 days ago and confirmation several times and have been met with silence.
I need this sorted out immediately and confirmation that I will not be billed further for an agreement that has already ended.
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Teljoy's replyOfficial
09 Nov 2025, 16:14Thank you for reaching out and for being a valued Teljoy customer over the past three years. We sincerely apologies for the frustration and inconvenience you’ve experienced regarding the closure of your agreement. If it is found that any incorrect debits have been processed after the agreement’s end, these will be reversed or credited to your account .
You will receive a detailed update from our Customer Care manager
Teljoy's reply09 Nov 2025, 16:14
Official
Thank you for reaching out and for being a valued Teljoy customer over the past three years. We sincerely apologies for the frustration and inconvenience you’ve experienced regarding the closure of your agreement. If it is found that any incorrect debits have been processed after the agreement’s end, these will be reversed or credited to your account .
You will receive a detailed update from our Customer Care manager