Beyond the worst service ever.

Theres no words to describe the lack of service,its completely insane.1st we had to wait more than 2 weeks to get just a simple phonecall from an agent to confirm our delivery adress,strangely enough 10min after an hello peter review they could call immediatly,confirm adress and schedule delivery,to think the agent had the odasity to ask that we should please remove the helo peter review???wow,as since then,the lack of service is getting worst by the minute!!! on this very same phonecall delivery was scheduled BY TELJOY for the 14th of December by their chosen couriers called Nucleus,on the morning of the 14th we received an sms also from the Nucleus couriers to confirm that delivery will take place that same day (14th) before 17:00,as by 15:00 we did not receive anything yet we started phoning,being send from one end to the next and after almost an hour of struggle to get helped ,the agent informed us "SORRY ABOUT THE INCONVENIENCE BUT YOUR DELIVERY ADRESS WAS INCORRECT AND THE COURIER HAS DELIVERED YOUR ORDER IN KZN DURBAN AND YOU WILL THEREFORE HAVE TO WAIT UNTILL MONDAY 18TH DECEMBER FOR DELIVERY"....this so by the way to be the 2nd time teljoy delivers my order in the incorrect province,so aa they delivered my order in Durban,instean of in mpumalanga PR,we were delayed by yet another 4days due to lack of respinsibility from teljoy.So now,on the 18th of December,the 2nd delivery date that was arranged with us by teljoy,we yet again did not receive anything by 12:00,and due to previous horrible incident,we decided to call agin,yes another hour being send from 1 agent to another becauae no one can assist,finaly reched someone that knows and to our surprize got the responce from agent "OH OUR APPOLOGIES FOR THE INCONVENIENCE YOUR ORDER IS STILL IN DURBAN WHERE THE DELIVERED BY MISTAKE AND HAS NOT YET BEEN COLLECTED AND THEREFOR YOU WILL NOT RECEIVE YOUR DELIVERY TODAY EVEN THOUGH IT HAS BEEN SCHEDULED TWICE ALREADY,BUT WILL ONLY RECEIVE ORDER TOMORROW-19 DECEMBER.....how on earth is this exceptable from any sence of business to lack so much respinsibility and to schedule and reschedule and make one mistake after the other over and over again,how is this even exceptable for Teljoy owners????this is beyond bizarre and I will not leave it at this as Im loosing my income very time to be available at home for the delivery,this the 2nd time I stay at home waiting and they do not show up,they do not even inform us,we have to phone to hear the next excuse is,abselutely unexceptable for any business to be this sloppy and I will be taking this matter further now as clearly hello peter report does not bother teljoy at all,so I will now consult with higher authority assistance as this kind of service should not be allowed at all!!!!!!