JH
Janine H
1 reviews | Active since Aug 2016
17 Nov 2025, 14:17
********* Behaviour
I have always had a great experience with Teljoy. This time its about my account. I have sent all proofs of payment, the go list me for arrears after all proofs have been sent. The rudness of the collections lady and I emailed supervisor and did not respond and just listed me after I sent all proofs. Account is since october, November and I said I will pay Decembers account to come. This is not right.
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Replies (2)
Teljoy's replyOfficial
17 Nov 2025, 14:22Thank you for reaching out — and thank you for your kind words about your past experiences with Teljoy. We truly appreciate your loyalty, and we’re very sorry that this recent situation has left you feeling frustrated and unheard.We sincerely apologies for the inconvenience caused, especially after you sent through all your proof of payments. You should not have been listed for arrears while the matter was still under review, and you certainly should not have experienced any rudeness from our team. That is not the standard of service we uphold. our Collection manager will contact you.
Teljoy's reply17 Nov 2025, 14:22
Official
Thank you for reaching out — and thank you for your kind words about your past experiences with Teljoy. We truly appreciate your loyalty, and we’re very sorry that this recent situation has left you feeling frustrated and unheard.We sincerely apologies for the inconvenience caused, especially after you sent through all your proof of payments. You should not have been listed for arrears while the matter was still under review, and you certainly should not have experienced any rudeness from our team. That is not the standard of service we uphold. our Collection manager will contact you.
JH
Janine H's updateReviewer Update
28 Nov 2025, 15:35I have still to date had no communication from credit manager. My listing is still appearing as unpaid at all the credit beaureaus. Not true that I am behind. I have now handed this to the consumer ombudsman.
JH
Janine H's update28 Nov 2025, 15:35
Reviewer Update
I have still to date had no communication from credit manager. My listing is still appearing as unpaid at all the credit beaureaus. Not true that I am behind. I have now handed this to the consumer ombudsman.