AS
Amanda S
1 reviews | Active since Dec 2013
17 Dec 2025, 10:54
Bad technical service team service
I logged a call on the 24th of Nov for washing machine repairs. It has been one story after another and when asking timelines it is 7 days or 3 - 5 days for the technician to respond. Close to a month and still dont know when repairs will take place. There does not appear to be escalation process because in spite of the delays and asking for matter to escalated there is still no progress.
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Teljoy's replyOfficial
17 Dec 2025, 11:05Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration you have experienced. We sincerely apologies for the inconvenience this has caused to your household and for the frustration of having to repeatedly follow up without resolution. Your feedback is important Kindly note that one of our technical manager will contact you and fix this.
Teljoy's reply17 Dec 2025, 11:05
Official
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration you have experienced. We sincerely apologies for the inconvenience this has caused to your household and for the frustration of having to repeatedly follow up without resolution. Your feedback is important Kindly note that one of our technical manager will contact you and fix this.