BAD SERVICE!!! Poor quality products!

I Recently got a Lala Milan bed from Teljoy, at first I was struggling for a few days to get the bed delivered. When I eventually got the bed the base of the bed is faulty as the one side of the base is not even touching the ground, I have been trying for a week now to get them to come and collect the faulty base and send me a new one but it is not happening! They ignore my emails, every time I phone they send me back and forth as if they do not know what they are doing. The sales person who handled the sale never responds and always says she is busy she will get back to me but never phones back and when I ask to speak to a manager the manager is apparently not there, and every time I speak to someone else they say they don't know what to do? Each and every time they say they will get a manager to phone me back but that never happens or they will find out from the warehouse when they will send me a new bed but also they never get back to me! The mattress is still in plastic and I have even told them that I want the thing canceled as they do not meet their part of the deal!! and still they ignore me as they want my money but I can not even use the damn bed! They are eager for your money but as soon as you have a problem they are quick to ignore your emails and try to avoid any phone calls!