Bad Service - Non Clear Communication

<p>On Wednesday the 07th December I have signed and agreed to a Rental Agreement with Teljoy. Knowing that they require an Advance payment for goods to be delivered. I have sent numerous e-mails asking what banking details may I use and how to go about this. Upon being told by them that payment is only due by the 01st of each month I have also indicated to them that my salary gets paid into my account on the 26th and therefore they have arranged that my debit be on the 26th of each month. Then on the 08th December they delivered the Fridge, I was amazed as I have not had feedback on how to pay the advance payment as required by them. Phone around, e-mailed around and I got under the impression that this is no longer a requirement as they have just updated my debit order to the 26th of Each Month. Now i get sent an e-mail by their customer service department after I had indicated that I had the moneys available for the advance payment, them not giving me the bank details to where I can pay it a letter stating that they have no record of the advance payment. Even on the contract that they have e-mailed me could I not find the bank details to where I was required to make this advance payment. Therefore I would like to make the public aware that Teljoy has a bunch of Grade 1 Schollars working for them, as now I am being marked as a late payer due to the incompetence of their staff. They will now get firs payment on the 26th December 2016 as per the agreement, due to their lack of communication.</p>