MK
Mathilda K
1 reviews | Active since Jul 2015
11 Aug 2025, 11:59
Bad service I will never recommend to anyone I know I so wish my contract can end
I am renting microwave 20lt Samsung my contract it's for 3 years agreement for payment was 136× 36 but now I am paying R240 every month for what I don't know I have ask why are they over charging me no answers
Helpful (0)
Replies (3)0
Replies (3)
Teljoy's replyOfficial
11 Aug 2025, 12:34Thank you for reaching out, and we sincerely apologies for any confusion or inconvenience you've experienced.
We understand your concern regarding the change in your monthly payment for the 20L Samsung microwave rental. Kindly note that your original agreement was indeed for R136 over a 36-month period. An increase in your monthly installment may occur we such as annual price adjustments, there is also an admin fee since you're paying cash extended maintenance plan but we completely understand that any change should be communicated clearly.
Please be advised that we have escalated this to the relevant team, who will contact you to assist.
Thank you for your patience and understanding while we work on the resolution.
We understand your concern regarding the change in your monthly payment for the 20L Samsung microwave rental. Kindly note that your original agreement was indeed for R136 over a 36-month period. An increase in your monthly installment may occur we such as annual price adjustments, there is also an admin fee since you're paying cash extended maintenance plan but we completely understand that any change should be communicated clearly.
Please be advised that we have escalated this to the relevant team, who will contact you to assist.
Thank you for your patience and understanding while we work on the resolution.
Teljoy's reply11 Aug 2025, 12:34
Official
Thank you for reaching out, and we sincerely apologies for any confusion or inconvenience you've experienced.
We understand your concern regarding the change in your monthly payment for the 20L Samsung microwave rental. Kindly note that your original agreement was indeed for R136 over a 36-month period. An increase in your monthly installment may occur we such as annual price adjustments, there is also an admin fee since you're paying cash extended maintenance plan but we completely understand that any change should be communicated clearly.
Please be advised that we have escalated this to the relevant team, who will contact you to assist.
Thank you for your patience and understanding while we work on the resolution.
We understand your concern regarding the change in your monthly payment for the 20L Samsung microwave rental. Kindly note that your original agreement was indeed for R136 over a 36-month period. An increase in your monthly installment may occur we such as annual price adjustments, there is also an admin fee since you're paying cash extended maintenance plan but we completely understand that any change should be communicated clearly.
Please be advised that we have escalated this to the relevant team, who will contact you to assist.
Thank you for your patience and understanding while we work on the resolution.
MK
Mathilda K's updateReviewer Update
11 Aug 2025, 13:26Thank you very much hellopeter for your help my query is resolved I did receive a call from teljoy matter is resolved 🙏
MK
Mathilda K's update11 Aug 2025, 13:26
Reviewer Update
Thank you very much hellopeter for your help my query is resolved I did receive a call from teljoy matter is resolved 🙏
Teljoy's replyOfficial
11 Aug 2025, 13:45Thank you, we're glad to hear that the issue was resolved.
Teljoy's reply11 Aug 2025, 13:45
Official
Thank you, we're glad to hear that the issue was resolved.