WZ
WILLEM Z
1 reviews | Active since Aug 2015
26 May 2025, 10:12
Bad Service from the Collections Department
In the begining of the month on the 07/05/2025, i sent a email to the collections department stating that the payroll have made a mistake with my salary and i asked them if they could double debit my account at the end of the month, i received a call today 26/05/2025 from the colletions department to say that because my account was not debited last month they have cancelled my debit order and that i now have to pay manual. this not acceptable as i have made the necessary arrangements to inform them of what is going on. from the 07/05/2025 till 26/05/2025 they have not once phoned me regarding my account. now they phone me just before the debit order is suppose to go off.
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Teljoy's replyOfficial
26 May 2025, 10:34Hello Willem
This is not the level of service we strive to offer, and we completely understand your disappointment. We are currently reviewing your account and communications to see where the breakdown occurred, and we’ll ensure this is addressed internally.
A member of our collections team will be in contact with you shortly to assist in resolving this matter and to find the most convenient way forward for your payment — including reinstating your debit order if still possible.
Thank you for your patience, and once again, we truly appreciate you keeping us informed from the start.
This is not the level of service we strive to offer, and we completely understand your disappointment. We are currently reviewing your account and communications to see where the breakdown occurred, and we’ll ensure this is addressed internally.
A member of our collections team will be in contact with you shortly to assist in resolving this matter and to find the most convenient way forward for your payment — including reinstating your debit order if still possible.
Thank you for your patience, and once again, we truly appreciate you keeping us informed from the start.
Teljoy's reply26 May 2025, 10:34
Official
Hello Willem
This is not the level of service we strive to offer, and we completely understand your disappointment. We are currently reviewing your account and communications to see where the breakdown occurred, and we’ll ensure this is addressed internally.
A member of our collections team will be in contact with you shortly to assist in resolving this matter and to find the most convenient way forward for your payment — including reinstating your debit order if still possible.
Thank you for your patience, and once again, we truly appreciate you keeping us informed from the start.
This is not the level of service we strive to offer, and we completely understand your disappointment. We are currently reviewing your account and communications to see where the breakdown occurred, and we’ll ensure this is addressed internally.
A member of our collections team will be in contact with you shortly to assist in resolving this matter and to find the most convenient way forward for your payment — including reinstating your debit order if still possible.
Thank you for your patience, and once again, we truly appreciate you keeping us informed from the start.