AK
Andries K

1 reviews | Active since Dec 2023

18 Dec 2023, 14:07

Bad Service for Teljoy!

I will share the bad service I got from Teljoy far and wide! I have always gotten some kind of problem with the customer care form Teljoy, if its now about an appliance that needs to be repaired of what ever the response for Teljoy is getting worse each day, but now that last one is getting to me! I app**** for 2 products on Black Friday, I was approved both the products the same day they phoned me to set a date to deliver one of the products, I then phoned that next Monday to ask about the other product witch a lady said to me they are only waiting for stock so as soon as the stock arrives they wil let me know and deliver, but it takes 10 working day but it wouldn’t be that long, so I have waited 10 working days and still they did say anything I had to ask them and they said they will escalate the matter to the sales team manager! Now upuntil today they did not contact me out of their own, I had to send them a message on Facebook to ask them what about the one product that is still outstanding. So their response is sorry sir be we are out of stock on that product but we have new specials if you would like to se them?! No I don’t want to see them ffs . They don’t have stock because they sold everything to other people on a normal price

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Replies (2)
Teljoy
Teljoy's reply18 Dec 2023, 14:28
Official
Hello Andries, We understand your frustration and sincerely apologize for the inconvenience caused. We will look into the matter with our team and revert back to you swiftly.
AK
Andries K's update19 Dec 2023, 11:36
Reviewer Update
You don’t have a solution you just want to be smart in telling me that the add said limited stock! You have book out a airfryer and a sound bar on my name gave me the invoice now you want to be smart instead of getting a solution