Bad service for Teljoy

Hi there . Ive bough a double bed in December and almost 2 months ago bed made a hell of a noise . My.daughters back also start feeling sore. Ive phoned Teljoy. They said they will get back to me. Ive mailed them they didnt response. Ive mailed again and again. And then Ive done a query on there website someone phoned and said they will come back to me as soon as possible. Then the supplier mailed me back and ask for photos that Ive send off and still waiting no response. Ive mailed Teljoy and the supplier that I will gonto hellopeter if I dont get response. Still not any feedback. There policy is to replace if something is not right on the rental. Im very dissapointed . And im a client of so many years.